Frequently Asked Questions

Everything you need to know about your Lola Rose experience

What is your shipping policy?

We offer standard and expedited shipping worldwide. Orders over $100 qualify for free standard shipping, and most domestic orders arrive within 3-5 business days.

How can I return an item?

If you are not completely satisfied with your purchase, you can return unworn items with original tags within 30 days of delivery for a full refund or exchange.

What payment methods do you accept?

Lola Rose accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options via Klarna and Afterpay.

How do I care for my Lola Rose garments?

To maintain the quality of your pieces, we recommend following the specific care instructions on the inner label. Most of our delicate fabrics prefer cold hand washing and air drying.

How can I track my order?

Once your order has shipped, you will receive an email containing a tracking number and a link to monitor your package's journey in real-time.

Do you offer international shipping?

Yes, we ship to over 50 countries. International shipping rates and delivery timelines are calculated at checkout based on your specific location.